When
Tuesday, April 26, 2005
1:00pm EDT / 10:00am PDT
In this webinar you will learn:
- What are the innovative service models market leaders are using today in the service chain? Not just call centers, but process integration, partnerships and mobility
- How service measures will evolve from asset based to predictive based models
- The advantage of technology integration of the service chain into service
Speakers:
Ann Grackin
CEO
ChainLink Research
Ann will discuss highlights of current research in the service supply chain as it relates to customer satisfaction.
Gary Speakman
Senior IT Director for Business Applications
Danka Corporation
Gary will discuss the challenges facing the document industry with a drive to improve service performance, drive down spare parts costs, yet improve the overall service effectiveness of the process. Using a variety of new technology solutions, Danka was able to introduce new and revolutionary service delivery channels to enhance the customer experience, thus building brand value.
Daniel Przislicki
Operations Director, Service & Systems Support
Canon Business Solutions — Central
Daniel will discuss how Canon was able to leverage their existing legacy applications of customer solutions in the supply chain to improve the quality of parts and customer information being made available to the field. Using a combination of new products, configurations and process improvements, Canon is able to deliver results that enhance customer satisfaction, improving revenues and reducing service costs.
Carla Reed
Vice President Global Logistics
ChainLink Research
As Moderator
ChainLink Research
Harvard Square Center
124 Mt. Auburn St., Suite 200N
Cambridge, MA 02138
Phone: 617-762-4040