Service Supply Chain Excellence: The Path to Increased Profits and Loyal Customers


A differentiated and superior service offering has become the cornerstone for driving higher value to customers and higher profits for many companies. In this webinar, you will learn from some of the foremost thought leaders in service management.



Tuesday, June 22, 2004
12:00 pm Eastern Daylight Time [1 hour]


Ann Grackin, ChainLink’s CEO, presents our Future Forward model for taking service supply chain to the next level.

Dr. Morris Cohen, Matsushita Professor of Manufacturing and Logistics at the Wharton School, who is also the Chairman and Founder of MCA Solutions, describes the unique challenges of the service supply chain, and presents a framework for understanding the service management decision hierarchy.

Jim Reily, Cisco’s Vice President of Global Product Services, explains how Cisco implemented their highly successful and differentiated service supply chain strategy.

If your company is looking to improve service performance and margins, you won’t want to miss this webinar.

ChainLink Research
Harvard Square Center
124 Mt. Auburn St., Suite 200N
Cambridge, MA 02138
Phone: 617-762-4040

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