Service Supply Chain Excellence: The Path to Increased Profits and Loyal Customers

A Recorded Webinar

Abstract

For many companies, a differentiated and superior service offering has become the cornerstone for driving higher value …

Service Supply Chain Excellence: The Path to Increased Profits and Loyal Customers Read More »

Webinar

For many companies, a differentiated and superior service offering has become the cornerstone for driving higher value to customers and higher profits for the firm. In this webinar you will learn from the best and brightest:

  • Ann Grackin, ChainLink’s CEO, presents our Future Forward model for taking service supply chain to the next level.
  • Morris Cohen, the Matsushita Professor of Manufacturing and Logistics at the Wharton School, and also founder and director of MCA Solutions, describes the unique challenges of the service supply chain, and a framework for understanding the service management decision hierarchy.
  • Jim Reily, Cisco’s Vice President of Global Product Services, explains how Cisco implemented their highly successful and differentiated service supply chain strategy.

If your company is looking to improve service performance and margins, you won’t want to miss this webinar.

To view this webinar, click here.

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