Service Supply Chain

Supply chain to provide service, repair, maintenance, and implementation, including spare parts supply chain, repair equipment supply chain, technician/resource management, etc.

Introduction to ChainLink Research

This 10-minute overview presented by ChainLink CEO, Ann Grackin discusses the impact of changing business models on the supply chain.

Quality is Free

The US auto industry was turned upside down by the Japanese, who relentlessly followed Deming’s teachings. In mature industries, it’s more important that products be reliable and inexpensive than be overwhelmingly innovative.

From the Editor

Ann’s editorial for the October 2004 issue…

The Support Economy

Many corporations have failed the customer; they focus on transactions, rather than customers. I recently talked to Shoshana Zuboff and James Maxmin, co-authors of The Support Economy, Why Corporations are Failing Individuals and the Next Episode of Capitalism, who have inspiring and radical ideas, as well as a proposal for the new corporation…

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