Service Supply Chain

Supply chain to provide service, repair, maintenance, and implementation, including spare parts supply chain, repair equipment supply chain, technician/resource management, etc.

Retails’ Climate Change Responsibility – Part Two: Diverse Strategies for Rapidly Reducing Transportation Emissions

We examine strategies and techniques for making near-term reductions to carbon emissions from transportation, such as improving driving behavior and vehicle performance, minimizing and optimizing returns, increasing first-attempt delivery rates, consolidation and mix-mode strategies, integrating private fleet with purchased transportation, and forecast accuracy and inventory optimization for hyperlocal distribution.

Transparent Cost-to-Serve Customer Relationships (TCR) – Part Two: The Journey to TCR

With Transparent Cost-to-serve Customer Relationships (TCR), the salesperson has full visibility into the cost-to-serve implications of the customers’ requests, such as requests for short-supply items, special services, custom pack sizes, specific delivery dates, and frequent small quantity orders. Here we examine a potential path to achieving TCR.

AI for Supply Chain: Use Cases – Part Three

This article describes a ‘rethinking of AI’, looking at data first, establishing a hierarchy of data stores, ‘best fit’ capabilities, and reducing nervousness in supply chain decision making.

AI for Supply Chain: Use Cases – Part Two

We look at the use of AI for demand planning and forecasting, as well as inventory management and making MEIO (multi-echelon inventory optimization) work better.

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