Business Process

A broad category–the business processes by which an organization operates, whether formally defined or informally understood/practice.

Supply Chain New Year’s Resolutions

This article examines the four distinct phases of a typical resolution process, drawing parallels between personal habits and supply chain management. It highlights the market opportunities for products and services that support each phase and emphasizes the importance for service and technology providers to align their offerings with customers’ needs and minimize Phase I activities to focus on later phases, especially Phase IV.

Identifying and Assessing Supply Chain Risk

This article discusses the importance of identifying and assessing supply chain risk in industrial sectors, particularly in the context of global sourcing and lean manufacturing practices. It provides a step-by-step approach for assembling a cross-functional team, brainstorming and mapping enterprise risks, filtering and prioritizing relevant risks, and integrating risk management into business processes to enhance operational awareness and responsiveness to risk events.

What is SRFM? (Supplier Risk and Flexibility Management)

This article discusses the concept of supply risk and flexibility management (SRFM) as a solution to bridge the gap between the planned forecast and the actual circumstances that occur in business operations. SRFM involves using range forecasts to capture all potential supply and demand outcomes, quantifying the impact of uncertainty on future performance, and enabling supply chain strategies to manage risks and meet business objectives effectively.

Managing Risk at Key Stages in Product Lifecycles

In managing supply chain risk and flexibility, it is essential to reduce the time it takes to position assets like capacity and inventory and maximize revenue earned on those assets. The Supply Risk and Flexibility Management (SRFM) framework offers a comprehensive approach, using range forecasts and risk metrics to address uncertainty and optimize performance in six critical decision points throughout the product life-cycle.

The Road to Shanghai is Paved with Materials

The article discusses the evolution of the supply chain management role from Materials Manager to Global Supply Chain Manager (GSCM) in response to globalization and off-shoring. It explores the expanded scope and complexity of the GSCM’s responsibilities, including relationship management, legal issues, financial expertise, information technology challenges, and risk management, emphasizing the growing importance of the role in corporate strategy.

Balance Among Metrics

This article emphasizes the importance of balanced metrics in developing a performance management system for companies. It discusses two key axes of balance: across stakeholders and across the degree of predictability, advocating the inclusion of leading and lagging indicators to provide a comprehensive view of performance and enable early detection of issues. The popular Kaplan and Norton Balanced Scorecard framework is highlighted as a model to guide companies in selecting metrics that encompass financial, operational, customer, and people-related aspects of the organization.

Performance – Alignment with Strategy

The text discusses the importance of aligning performance metrics with corporate strategy in an effective performance management system. It highlights the need for communication and dynamic processes to ensure that each division and department contributes to strategic goals, with an emphasis on ongoing measurement and improvement.

RFID will require Opting-In in Order to Gain Real Value

The text discusses the challenges retailers face in implementing effective customer recognition and loyalty programs, with a focus on the hurdles of privacy concerns, software application integration, hardware costs, technology capabilities, and cultural change among employees. It emphasizes the need for retailers and technology providers to “opt in” and address these obstacles to create a seamless and rewarding shopping experience for customers.

Successful Building Blocks of Performance Management

Performance management is a sophisticated system essential to firms seeking to improve their performance. By structuring performance management akin to a house, a company can better accomplish their performance goals and strategies.

The Data Detectives

Bad data is usually the biggest challenge to integrating systems. It can bring not only sytems but also the whole enterprise to its knees. That is why leading per-formers like Wal-Mart and Dell are obsessed with the quality of their business information, and put so much effort into cleaning up their data.

Transformation at the DoD

PDF of Lora Muchmore’s Presentation on the transformation of the DoD’s Supply Chain, presented at Parallax Views 2005 (Banff).

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