Descartes is one of those companies that have weathered many storms and lots of changes in the industry. As technology user sophistication has grown, Descartes has kept up and often led the transportation and global trade sector in providing a platform for 21st century business.
Home Delivery/Last Mile
Last mile delivery to businesses and homes, including parcel, white glove and installations–solutions, strategies, processes, practices, etc.
Optimizing the Customer Experience with Exceptional Home Delivery: Part Three – Integrating and Broadening Logistics, Commerce, and Mode Selection
In this final installment, we examine three key best practices to profitably achieve home delivery excellence.
Optimizing the Customer Experience with Exceptional Home Delivery: Part Two – Continuous Optimization of Delivery
By implementing continuous optimization, the customer can be incented, at the time they place an order, to make delivery choices that are optimized for the delivery.
Optimizing the Customer Experience with Exceptional Home Delivery: Part One – E-commerce and Profitable Delivery Challenges
Managing the cost and customer experience of fulfilling and delivering orders is one of the biggest challenges facing anyone doing e-commerce today.
The Holidays Are Here. So Where Is Your Omni Strategy Now?: Part Two
Today’s customer is 24/7, so Omni-channel has to be responsive to this new reality. Solving the challenges of Omni-channel will require an always-on supply chain with new skills, talent and technology.
The Holidays Are Here. So Where is Your Omni Strategy Now?: Part One
Omni-channel strategy and execution continue to be central to retailers’ success as the holiday season is upon us. Here we look at the major challenges retailers are facing and how they are dealing with them.
Profitable Fulfillment: Part One – The Opportunity
Today’s customers demand not just rapid fulfillment, but unique personalized fulfillment approaches with different requirements by sector, channel, and customer. The big challenge is doing it economically, efficiently, and profitably. In this series we explore four different approaches to achieving profitable fulfillment, managing the complexities of multi-tier, multi-partner fulfillment networks.
2016 – A Year of Change
Supply chain and technology hot spots for 2016.
Omni-channel Across the World
We interviewed retailers around the world. Like some many other paths in life, we find we are not so different after all. But there are approaches that differ by culture and geography…
Parceling out Parcel
From free shipping to high-value air courier services, parcel shipping is serious business.
Deals
Descartes and IFS make major acquisitions.