Perfecting the customer’s last mile delivery experience can be achieved by reducing logistics complexity and increasing efficiency, while controlling costs.
Customer Relationship Management
CRM systems and processes
Direct Materials P2P — Part Two: Relationship-Intensity
In our research on direct materials Procure-to-Pay (P2P) processes, we saw tremendous variation between industries or types of companies regarding how they execute P2P. One major difference is the level of ‘relationship-intensity’ for P2P processes, i.e., how much person-to-person negotiation and dialog is required at each stage of P2P for each industry.
Transparent Cost-to-Serve Customer Relationships (TCR) – Part Three: Measuring Results
We examine both optimization metrics and top-level metrics for measuring improvements from a TCR initiative, where salespeople have full visibility into the supply chain implications of the deals they make with customers and how to improve profitability using that knowledge.
Transparent Cost-to-Serve Customer Relationships (TCR) – Part Two: The Journey to TCR
With Transparent Cost-to-serve Customer Relationships (TCR), the salesperson has full visibility into the cost-to-serve implications of the customers’ requests, such as requests for short-supply items, special services, custom pack sizes, specific delivery dates, and frequent small quantity orders. Here we examine a potential path to achieving TCR.
Transparent Cost-to-Serve Customer Relationships (TCR) – Part One
Profit is reduced when salespeople make deals that don’t take into account supply chain constraints and inventory imbalances. This article explores this phenomenon and a new approach to bringing supply chain awareness into the sales process.
It’s Not Omni Channel – It’s Infinite Channel
What happens when Facebook, Pinterest, Amazon are part of your sales channel?
Are You Always On?
You know you are always on when customers log in at eight pm looking for a next-day delivery.
Highlights from SuiteWorld
From new Omni-Channel capabilities, to integrated Service Resource Planning, great customer stories, and more, there were a lot of sweets at SuiteWorld.
Insights on Epicor – user conference
Highlights from Insights–Epicor User Conference.
Winning at Home Delivery
Home delivery is the new battlefront in retail. In this report we uncover the myths and the best practices across the globe.
Cool Companies in the Age of the Customer
Social, Mobile and Engineered for the Point of Experience.