In our research on direct materials Procure-to-Pay (P2P) processes, we saw tremendous variation between industries or types of companies regarding how they execute P2P. One major difference is the level of ‘relationship-intensity’ for P2P processes, i.e., how much person-to-person negotiation and dialog is required at each stage of P2P for each industry.
Customer Relationship Management
CRM systems and processes
We examine both optimization metrics and top-level metrics for measuring improvements from a TCR initiative, where salespeople have full visibility into the supply chain implications of the deals they make with customers and how to improve profitability using that knowledge.
With Transparent Cost-to-serve Customer Relationships (TCR), the salesperson has full visibility into the cost-to-serve implications of the customers’ requests, such as requests for short-supply items, special services, custom pack sizes, specific delivery dates, and frequent small quantity orders. Here we examine a potential path to achieving TCR.
Profit is reduced when salespeople make deals that don’t take into account supply chain constraints and inventory imbalances. This article explores this phenomenon and a new approach to bringing supply chain awareness into the sales process.
This report goes into the depths of how to achieve exceptional and profitable home delivery using continuous optimization.
Descartes is one of those companies that have weathered many storms and lots of changes in the industry. As technology user sophistication has grown, Descartes has kept up and often led the transportation and global trade sector in providing a platform for 21st century business.
What happens when Facebook, Pinterest, Amazon are part of your sales channel?
Are You Always On?
You know you are always on when customers log in at eight pm looking for a next-day delivery.
In our research on direct materials Procure-to-Pay (P2P) processes, we saw tremendous variation between industries or types of companies in how they execute P2P. One major difference is the ‘relationship-intensity;’ how much negotiation and dialog is required at each stage of P2P.
From new Omni-Channel capabilities, to integrated Service Resource Planning, great customer stories, and more, there were a lot of sweets at SuiteWorld.
Highlights from Insights–Epicor User Conference.