Ann Grackin speaking at RVCF 2013 Fall Conference

Much of the buzz in retail right now is consumed with home delivery. Online giants like Amazon and eBay are entering the turf of brick and mortar retailers, opening warehouses in choice markets. A competitive response is required. But not doing it well can be a huge dissatisfier, jeopardizing lifetime customer relationships. Home delivery does not have to deplete profits. However, to be successful requires reorienting your thinking to minimizing costs and maximizing revenue.

Yes, there’s a lot of buzz, but not much insight. So in this session, Ann Grackin will share, through ChainLink Research’s 2013 research:
– Who are the companies that are raising the bar on home delivery?
– What it takes: the decision making, team, process, and technology required to succeed?

If you are a retailer, service provider, or brand company, you need a game plan. And even if you provide home delivery today, you probably need to up your game, so you won’t want to miss this session.

RVCF 2013 Fall Conference

The Westin Kierland Resort & Spa
6902 E Greenway Pkwy, Scottsdale, AZ 85254