ChainLink Research Webinar:
Best Practices in the
Service Supply Chain
Tuesday, April 26, 2005
1:00pm EDT / 10:00am PDT
Discover how to increase sales and customer
satisfaction through the integration of the service
supply chain into the service delivery process.
In this webinar you will learn:
What are the innovative service models market leaders are using today in the service chain? Not just call centers, but process integration, partnerships and mobility
How service measures will evolve from asset based to predictive based models
The advantage of technology integration of the service chain into service
Ann will discuss highlights of current research in the service supply chain as it relates to customer satisfaction.
Senior IT Director for Business Applications
Gary will discuss the challenges facing the document industry with a drive to improve service performance, drive down spare parts costs, yet improve the overall service effectiveness of the process. Using a variety of new technology solutions, Danka was able to introduce new and revolutionary service delivery channels to enhance the customer experience, thus building brand value.
Operations Director, Service & Systems Support
Canon Business Solutions -- Central
Daniel will discuss how Canon was able to leverage their existing legacy applications of customer solutions in the supply chain to improve the quality of parts and customer information being made available to the field. Using a combination of new products, configurations and process improvements, Canon is able to deliver results that enhance customer satisfaction, improving revenues and reducing service costs.
Chief Research Officer,
View the Recording: Click here