Market Leaders across industries are disrupting the status quo, redefining their business models with new ways to connect with customers and fulfill their needs. They are managing and serving their customer needs--same day, twenty four hours a day. This is an always-on business model. The new customer is also always on--mobile and social.
So the imperative now is to understand these disruptive forces. Why now? The new reality is that there is a profound change impacting logistics economics, consuming capacity and know-how to support--and lead--these new business models. And more to the point, these leaders may be driving the business to them--not you.
In this paper we will discuss the philosophies and methods being used to create these new capabilities. We provide meaningful case studies of companies large and small who got it right--companies who are always on.
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